Refund Policy

• You can exercise the right of withdrawal within 14 days of receiving the product if the goods received do not match those published.

• All products purchased during 70% off promotions are exempt from the right to exchange, return, or refund.

• The Earrings category is not subject to the right of withdrawal for hygiene reasons.

Customized items are not subject to the right of withdrawal pursuant to art. 59 of the Consumer Code:

”The right of withdrawal referred to in articles 52 to 58 for distance contracts and contracts negotiated outside business premises is excluded for the supply of goods made to measure or clearly personalized;” 

• Items made with yellow gold plating tend to return to silver over a variable period of time, depending on perspiration, use, contact with water, and skin pH.

• Jewelry with various enamels may fade over time.

Due to the natural process of "color loss," ZARICH assumes no responsibility, nor are such items subject to the right of return.

• Customizable jewelry may vary over time depending on availability, regarding grammage, finishes, and dimensions.

Our jewelry does not contain nickel; the seller assumes no responsibility if the buyer is allergic to other materials or factors contained in the jewelry.

A necessary condition for exercising this right is the substantial integrity of the product and its packaging.

To exercise the right, an explicit communication must be sent via WhatsApp to the number 3713994656.

To obtain a refund, you must, at your own expense, return the purchased products.

To ensure a faster refund, please send the purchased products back to the address that will be provided by support, who will contact you once your communication of intent to withdraw is received.

Once the package has arrived at our premises, we will verify that all the aforementioned conditions have been met, after which we will issue a refund equal to the original order amount, minus shipping costs.

The entire procedure will be completed within 15 business days.